FREQUENTLY ASKED QUESTIONS

Don't see your question here? Use the red "Help" button in the bottom-right corner of your screen to find all of our Help articles.

General Questions

We are a website and a company that highlights inspiring and effective teaching practices in America's schools.

We have 3, 6, and 12-month subscription plans available. Subscribers are able to watch an unlimited number of Teaching Channel videos and take full advantage of all the other resources and materials Teaching Channel has to offer.

While our preferred method of payment is credit card, Teaching Channel does accept purchase orders as a form of payment for most products.

A featured teacher is someone who has a video on our site in which he or she teaches a specific subject or topic to students. To be considered for filming, email us your lesson idea, lesson plan and a few photos of your class to info@teachingchannel.com.

We are always looking for effective, replicable and inspiring teaching. We respond to recommendations from our Education Advisor Team, our specialist advisors and you.

Videos labeled "Lesson Idea Common Core" are Common Core aligned. If you click on a Common Core video, under the title and description, you can see the standards aligned with that lesson. Once you click play, you will see the Common Core standard displayed above the video and below the Series title. Simply "mouse over" the standard abbreviation and a window will open with information about the standard. If you have questions or suggestions about the alignment of a particular lesson, please email us at info@teachingchannel.com.

We are always looking for suggestions and guidance for what you would like to see on our site. Please email your suggestions to info@teachingchannel.com.

Not at this time.

We welcome pitches from educators — whether you're a classroom teacher, on special assignment, an instructional coach, an administrator, or serving in a non-traditional or hybrid role in the field. To send us your blog pitches, please fill out the form here.

Yes! We are proud to say that Teaching Channel has won a number of awards and been recognized for its website design and overall innovative practices.

Site Use Questions

If you're a new user, click "Log in" on the upper-right side of the page then "Create New Account". Fill out your information, complete the Captcha and click "Create New Account".

If you are a returning user, just click "Log in", enter your email address and password, and click "Log In".

From the Log in page, click Request New Password. You will receive instructions by email on how to reset your password within a few minutes. If you do not receive the email, please check your Spam folder.

To edit your profile, follow these steps:

  1. Log into your Teaching Channel account. 
  2. Navigate to your My Homepage by clicking on the dropdown that appears when you click on your avatar in the upper right corner of the page.
  3. Click the pencil icon that appears on your avatar on the left side of the page to go to your Profile.
  4. Fill out the fields. 
  5. To add your photo, click "Choose File" under Profile Image, select the image from your device, and click "Upload".
  6. To edit the photo, click the "Crop (Cropped)" button beneath the thumbnail of your photo.
  7. When the editing window opens, drag the corners of the dotted box to resize the selection of the photo you wish to show, and/or drag the entire dotted box to highlight the portion of the photo you wish to show. 
  8. Once you've got the portion of your photo you wish to show selected, click the Save button on the bottom of the screen.  
  9. When the window closes, scroll to the bottom of your Profile page, and click the "Save Changes" button.

Go to Settings by clicking the gear icon on your avatar on your My Homepage, and you will see an area to input your email address. Simply type in the email address you wish to use, and click the "Save Changes" button at the bottom of the screen.

To change your profile picture, follow these steps:

  1. Log into your Teaching Channel account. 
  2. Navigate to your My Homepage by clicking on the dropdown that appears when you click on your avatar in the upper right corner of the page.
  3. Click the pencil icon that appears on your avatar on the left side of the page to go to your Profile.
  4. To add or update your photo, click "Choose File" under Profile Image, select the image from your device, and click "Upload".
  5. To edit the photo, click the "Crop (Cropped)" button beneath the thumbnail of your photo.
  6. When the editing window opens, drag the corners of the dotted box to resize the selection of the photo you wish to show, and/or drag the entire dotted box to highlight the portion of the photo you wish to show. 
  7. Once you've got the portion of your photo you wish to show selected, click the Save button on the bottom of the screen.  
  8. When the window closes, scroll to the bottom of your Profile page, and click the "Save Changes" button.

There are two ways to search for videos:

  • Navigate to the Videos page, enter your search terms in the field and click "Submit".  You can also use the Topics, Subject, and Grade filters to refine your results. 
  • Click the magnifying glass in the upper right corner of the page, enter your search terms in the box, and hit Return or Enter.

To post a comment on a video, simply log in and scroll below the video to where you see "Discussion". Type your thoughts into the text field, and click "Submit".

You must be logged in to use this feature.

1. Once you've decided to take notes on a particular video, click the ... menu in the upper right corner just above the video

2. Click "Save to My Resources."  Here, you'll have the opportunity to schedule an email reminder to use this video at a later date, or you can click "Save Without Scheduling."

3. Navigate to your My Resources page, and click on the video. 

4. Play the video and click "Add Note" in the upper right of the video interface to begin taking timestamped notes.  

5. A text box will open below the video where you can type your thoughts while you watch.  Click "Save" to save each note.  

6. To add more notes, click on the "Add Notes" button. 

All of the notes you have taken on the video will be accessible each time you open the video in your My Resources, and your notes are exportable from your My Notes page. 

To share a Teaching Channel video, click on the ... menu just above and to the right of the video you'd like to share. Click "Share Social Media" from the dropdown, then click on whichever social media source you want to use or just send via email. You will have an option to review and add a comment prior to sending or posting to social media.

To be considered for filming, email us your lesson idea, lesson plan and a few photos of your class to info@teachingchannel.com.

Go to Settings by clicking the gear icon on your avatar on your My Homepage. Check the box next to "Notify me when there is new video that matches my interests" which corresponds to the interests you've marked under "Interests" on your Profile.

You can enter your email address in the form on this page and click "Submit". Alternatively, you can log in, navigate to Settings by clicking the gear icon on your avatar on your My Homepage, then check the box next to The Teaching Channnel Weekly Newsletter, and click "Save Changes" at the bottom of the page.

You can find the Teachers' Voice blog by clicking here or by going to "BLOG" in the header.

Formerly, the Teaching Channel Lesson Planner, scheduling a resource allows you to save a video in a special folder on your My Resources page and schedule an email reminder to be sent to you look at that video again at a later date. This is a great way to remind yourself in April about that great video you watched in October. Any videos you save to your My Resources for later viewing or note taking can be placed into the Scheduled Resources folder by dragging and dropping. You must be logged in to use this feature.

Technical Questions

Please let us know if you experience any problems or errors on our website by filling out the form on our Contact Us page. You can also email us at help@teachingchannel.com. It's helpful if you include details about the problem you're experiencing, your operating system, browser, browser version, any error messages, and screenshots, if available.

This can happen if you are in an area where internet service is spotty. Unfortunately, it is beyond our control.

If you're trying to watch Teaching Channel videos from your school or organization's network, it's possible that your access to the videos is being blocked. Reach out to your technology department and explain that you are trying to watch videos from TeachingChannel.org. Our videos are hosted by JW Player, which may be blocked by your network's firewall or content filter. You will need to unblock or whitelist:

jwplatform.com
*.jwpsrv.com
jwpcdn.com
jwpltx.com
jwpsrv.a.ssl.fastly.net
cdn.jwplayer.com

There is a test page to help diagnose which domain(s) are getting blocked on your network. In cases where a firewall is blocking the requests, we expect that clicking on the second link (that appears under the player when the error message appears) will take you to a page loaded by your network's firewall, usually requiring authentication to proceed.

While we have designed Teaching Channel to work across a variety of browsers and operating systems, in general, we recommend using one the following combinations of operating systems and web browsers:

  • Windows:  Windows 8 or Windows 10 along with either: 1) the latest version of Microsoft Edge; 2) the latest version of Google Chrome; or 3) the latest version of Mozilla Firefox
  • MacOS: OSX (High Sierra or Mojave) along with either: 1) the latest version of Apple Safari; 2) the latest version of Google Chrome; or 3) the latest version of Mozilla Firefox
  • iOS (for iPhone, iPad): iOS version 12 along with either: 1) the latest version of Apple Safari; or 2) the latest version of Google Chrome
  • For all other operating systems, including Android and Linux, we recommend using the latest version of the OS along with the latest version of Google Chrome, where available.

In all cases, we recommend installing the latest version of Adobe Flash. If you are using other combinations of operating systems and browsers and/or older versions of software, you may encounter occasional bugs or irregularities.

If you need further assistance, please send a support ticket to us by clicking the yellow "Help?" button located on the bottom right side of every page.

Legal

At Teaching Channel, we take your privacy very seriously and want to ensure your safety and satisfaction. For more information, please visit our Privacy Policy page.

We never film any student without the written consent of a parent or legal guardian.

Yes. Your email is for official use only. We will not sell your information to any outside source or vendor.